Waiting for days for after sales services for your IT equipment? There is good news.
Fellowes UK, manufacturer of business machines, shredders and office accessories, has announced a three year partnership with Centrex Services that will enable the former to offer next day field repair service on all newly manufactured commercial shredders – a significant improvement on the five day industry average.
The new method, thus will reduce customer support waiting time by 75%. Neil Cosgrove, EU after sales manager, said, “To strengthen our consumer value proposition, we have selected a partner with a proven track record in service repair. Our partnership with Centrex will ensure our consumers receive a seamless experience from the second a Fellowes shredder is purchased, and will offer total peace of mind through industry leading field repair service in the unlikely event they should require hassle free warranty support.”
Glyn Dodd, Managing Director of Centrex Services which repairs business IT equipment on behalf of companies, explains, “It’s a critical time for businesses and outstanding consumer care is now seen as imperative for competitive advantage across all industries.”
While the slowdown has dampened customer sentiment, and fierce competition has let to aggressive pricing strategies, many companies are now focusing on after sales services and repairs as their USP. Customer satisfaction is central to brand loyalty, and Fellowes’ strategy has definitely upped the ante for the other players.